Buy the hours. Use them when you need them.
No monthly contract, no retainer you forget you are paying. Buy a block of IT support hours up front at a better rate, draw them down in 15-minute increments, and see exactly what is left.
A sensible starting point. Enough for a couple of projects or a few months of the small things.
- Valid 12 months
- 15-minute increments
- Remote and on-site in Broward County
- Response within 4 business hours
The block most businesses settle on. Covers a migration or a build-out with room left over for the year.
- Valid 12 months
- 15-minute increments
- Remote and on-site in Broward County
- Response within 4 business hours
- Quarterly check-in on what you have used
For businesses without internal IT who would rather have the year covered in one purchase order.
- Valid 12 months
- 15-minute increments
- Remote and on-site in Broward County
- Priority response, same business day
- Quarterly check-in and written IT roadmap
How the hours work
You buy a block. We log time against it in 15-minute increments and send you a running balance with every piece of work, so you always know what is left without having to ask.
Hours are valid for 12 months from purchase. We will tell you when you are running low and when a block is about to lapse, rather than letting it quietly expire.
What can support hours be used for?
Any billable technical work:
| Covered by your hours | Billed separately |
|---|---|
| Troubleshooting anything broken | Hardware and devices |
| New machine setup and data migration | Software licences |
| Network changes, Wi-Fi, firewall rules | Third-party subscriptions |
| Microsoft 365 administration and cleanup | Cloud hosting costs |
| Email, DNS and deliverability problems | — |
| Security cleanup after an incident | — |
| Vendor coordination and chasing | — |
| Straight advice on what to buy or avoid | — |
Pass-through items are billed at cost with the invoice attached. We do not mark up hardware.
Should I buy hours or a managed plan?
They solve different problems, and plenty of businesses run both.
Support blocks are reactive. You buy hours and spend them when something needs doing — a migration, a broken mail flow, a new hire's laptop. Nothing runs in the background.
Endpoint Protection is proactive. Monitoring, patching and threat detection run continuously at $32 per device per month, whether or not anything breaks. That is not something you can buy by the hour, because the value is in it never stopping.
If you have five or more machines with company data on them, the managed plan is the one that matters and the hours are for everything else. If you have three laptops and occasional problems, buy hours and skip the plan.
Common questions
Do unused hours roll over?
No — a block is valid for 12 months from purchase. We flag it well before it lapses so you can use the balance rather than lose it, and if you buy another block while the first is still live, the remaining hours carry into it.
How quickly do you respond?
Within four business hours, and same day for anything that has stopped people working. The 50-hour block gets priority. We are in Pembroke Pines, so support runs on Eastern time by someone in your time zone.
Is on-site work included, or does it cost more?
Included at the same rate anywhere in Broward County — travel time is not billed. Outside Broward, we will agree travel with you before booking.
Can more than one person from my business open requests?
Yes. Name as many people as you like. The balance is against the business, not an individual.
What if I run out mid-project?
We tell you before you hit zero, not after. Nothing gets abandoned halfway — you either top up or we agree where to stop.
Can I get a refund on unused hours?
Unused hours are not refundable, which is what makes the discounted rate possible. If circumstances change substantially, talk to us — we would rather find a sensible answer than hold you to the letter of it.
Not sure which block you need?
Tell us roughly what your setup looks like and what keeps going wrong. We will tell you which block fits — including if the answer is that you do not need one yet.